Terms & refund policy
Last updated June 2026 · plain language, no surprises.
What Numo is
Numo rents temporary phone numbers, sourced from upstream providers, so you can receive one-time SMS verification codes. Numbers are short-lived and shared infrastructure — they are not yours to keep and may be reused after your order ends.
Charged on delivery
When you rent a number, its price is frozen from your wallet — not charged. You are charged only when a verification code actually arrives. If no code arrives within the time window, or you cancel before one does, the frozen amount is released back to your balance automatically. There are no support tickets to get your money back.
Refunds
Refunds are issued to your Numo wallet balance, instantly, on timeout, cancellation, or a failed purchase. Wallet balance is non-withdrawable and is spent on future orders. Once a code has been delivered to your order, that order is complete and non-refundable.
Payments
Top-ups are made in cryptocurrency (USDT-TRC20). Deposits are credited after on-chain confirmation. Because crypto payments are final, please send the exact amount on the correct network — funds sent on the wrong network cannot be recovered.
Acceptable use
You may not use Numo to commit fraud, impersonate others, evade bans, or to receive codes for accounts you are not authorised to access. Numbers must not be used for harassment, spam, or any unlawful activity. We block certain high-risk services (banking, government, and identity verification) and may refuse or reverse activity that violates this policy.
Accounts & abuse
One person, one account. We apply rate and concurrency limits and may suspend accounts for refund abuse, multi-account activity, or behaviour that threatens the service. We keep minimal logs necessary to operate the service and respond to abuse.
No guarantee of delivery
Success rates shown are real, recent figures from upstream — not promises. Some services actively block rented numbers. When a number doesn’t deliver, you aren’t charged; that is the guarantee we make.
Questions about an order or a refund? Reach support from your dashboard.